Last year, my family went back to the Philippines for a vacation. Airlines used to allow either a baby carrier or a baby stroller as a hand carry for a family who has a baby with them. However, when we were about to board the plane, they did not allow it and took our baby stroller into the baggage area of the plane.
We tried to reason with the service attendant, telling him that we have 4 kids including a 6-month old baby. Moreover, we have a 3-4 hours stop-over in another airport before our final destination, so the baby stroller is a must for us. But he did not allow it.
In short, we found it hard to travel because the baby and our 2 year old daughter needed to be carried, aside from our hand carries. It's a good thing that a kind lady helped us along even though we just met on the plane.
Not a very comfortable travel experience for us thanks to that airline's customer service. On top of that, when we reached our destination, we got back our baby stroller broken. For that, we never got even a word of apology.
That experience is just one demonstration of how bad customer service affects people like us. Would you like to share your thoughts on this conversation "Customer Service or No Customer Service" sponsored by dNeero?